It’s not viable for you to use your normal text messaging apps to send mass texts on iPhone or Android devices.īut text message marketing services like MessageDesk offer a mass text app on iPhone and Android with business-specific messaging features like: If your business or organization needs to send a mass text message broadcast, then you’ll need a business text messaging service.
Suggested Article: How to Choose The Best Group Text App + List of Top Apps When to send a mass text They’re not meant for business or larger-scale messaging blasts. Group texts are really meant for small, personal groups of people. So only send group texts to personal friends and family.
You can only send a group text to so many contacts.How often do you need to send a message?Īs I illustrated above, group text messages sent from your personal phone using apps like iMessage and Google Messages have limitations.How many contacts do you need to message?.But which option is best for your messaging needs? I’ve covered the differences between group texts and mass texts. How to send a mass text using a mass texting service or app.Why you need a mass texting service or app to send mass text messages.When to send a group text and when to send a mass text.So how do you text multiple people and send a lot of messages at once? Group text messages don’t give contacts a way to opt-out of future messaging.Everyone in a group sees the message and the responses from other group members.Android and iPhone don’t support BCC text messages or group text without reply all.Texts sent from your iPhone or Android have a low “through-put” or messaging volume.Group messages limit how many people you can text in a group.In fact, 67% of customers prefer getting texts from businesses.īut what if you need to send a lot of messages at once to multiple people? The typical group text messaging apps (iMessage and Google Messages) on your iPhone or Android won’t work. Texts are one of the most convenient and efficient ways to communicate. Mass Texts and Why Mass Texting Services Are Best Use built-in message templates that anyone from your team can easily customize.Group Texts vs. Send to multiple contacts in one go and even set categories for the recipients. Time your messages based on your customer’s location or preference. Send and receive messages in your Salesforce platform. This will give you lower costs in the long run, as well as you are paying for it by subscription and not per text. Look for apps that allow you to send SMS around the world.
Look for an app that can connect seamlessly to your customers’ communication apps, such as Facebook Messenger, WhatsApp, MMS, and more. Receive and manage the messages coming from different platforms in one single platform. Beyond the functionalities of texting, these are the features that you should be looking for when deciding on which app suits your company best:
It allows you to automate triggered SMS and even customize the responses. Salesforce Texting Apps are beneficial for all types of businesses because it enables a more effective communication channel. You no longer need to access a third-party application to run your SMS efforts, and you can even manage your messages from channels here. Give your sales, marketing, and customer service team the power to deliver a world-class customer experience that’s fully integrated with Salesforce. Empower your business to serve customers right away Research suggests that, on average, 31% of customers respond to a survey via text. Maximize the channel by getting feedback from your customers through surveys. Learn more about your customers and get feedback With a 98% read rate, it even beats email marketing. Text messaging is one of the best ways to get your customers to read your message. It also empowers your service representatives or your marketing team to provide better customer experiences no matter where your customer is. People have their phones by their hand almost the majority of the time, so the chances that they will be reading your messages will be very high. Reach your customers worldwide with a customized SMS and improve engagement. Here are more reasons why you should be installing one today: Engage customers globally A Salesforce SMS App does more than give you text messaging functions, and it provides you with a multi-channel messaging solution.